Refund and Exchange Policy

Thank you for choosing HanMaru Mart for your Korean food needs. We are committed to delivering high-quality products, and our refund and exchange policy is designed to ensure your satisfaction with every purchase.

Detailed Guidelines on Refunds and Exchanges

When can I request a refund or exchange?

You have up to 7 days from the date of delivery to request a refund or exchange. To initiate your request, please contact our customer service at [email protected] or call us at 866-714-4686.

What is required to return an item?

All items returned, whether for a refund or exchange, must be accompanied by a return authorization number. Please reach out to our customer support team to obtain this number before shipping any items back to us.

Are there items that cannot be returned?

Due to health and safety considerations, refrigerated or frozen products generally cannot be returned. However, if such items arrive defective, please contact us immediately for a resolution.

Who is responsible for return shipping costs?

Customers are responsible for the shipping costs when returning products for a refund or exchange, after obtaining authorization. Please ensure that items are packaged securely to prevent damage during transit.

In what form are refunds issued?

Refunds will be issued in the original form of payment used at the time of purchase. Please allow for processing time once we receive your returned items.

What fees are associated with returns?

A restocking fee of 30% is applicable to all items returned. This fee will be deducted from the refund total to cover processing and handling.

If you have any questions or require further assistance regarding our refund and exchange policy, or if you need help with any of our products, please do not hesitate to contact us at [email protected] or call/text us at 866-714-4686.